A study on library users’ satisfaction evaluation in Greek academic libraries

• Main Authors: Giannopoulou, Angeliki, Kalliabakou, Vasiliki
• Other Authors: Γιαννοπούλου, Αγγελική
• Format: Conference (paper)
• Language: English
• Published: 2015
• Subjects: Academic libraries; User satisfaction; Service quality; Service evaluation; Servqual; Greece; Ελληνικές ακαδημαϊκές βιβλιοθήκες; Ικανοποίηση χρηστών; Ποιότητα υπηρεσιών; Αξιολόγηση υπηρεσιών

Libraries have always intended to provide qualitative services to their users. SERVQUAL is a customer satisfaction survey used by thousands of academic libraries worldwide and also is the model of quality measurement that we have utilized in our empirical study. Specifically, it is a national survey...