9783966270106_Wittrock_Analyse-Kundenaktivitäten-Bereitstellungsqualität.pdf
"This master thesis explores service characteristics that are relevant for book readers when they evaluate a service as well as starting points for providers when they plan to optimize their services from a customer’s point of view. In the first part ways of accessing books (buying, borrowing,...
| Language: | German |
|---|---|
| Published: |
HTWK Leipzig - OA-Hochschulverlag
2019
|
| Online Access: | https://oa-hochschulverlag.htwk-leipzig.de/katalog/informatik-und-medien/ |
