1005859.pdf
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
| Γλώσσα: | English |
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Taylor & Francis
2019
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| Διαθέσιμο Online: | https://www.taylorfrancis.com/books/e/9781134248827 |
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oapen-20.500.12657-24272 |
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oapen-20.500.12657-242722024-03-22T19:23:21Z Developments in the Call Centre Industry Connell, Julia Burgess, John work employees managers agents operation sector offshoring research business process thema EDItEUR::K Economics, Finance, Business and Management::KC Economics thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer services Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. 2019-11-21 14:08:03 2020-04-01T09:53:04Z 2020-04-01T09:53:04Z 2006 book 1005859 9780415357029;9780415511483;9781134248827;9781134248810;9781134248773 http://library.oapen.org/handle/20.500.12657/24272 eng Routledge Studies in Business Organizations and Networks application/pdf Attribution-NonCommercial-NoDerivatives 4.0 International 1005859.pdf https://www.taylorfrancis.com/books/e/9781134248827 Taylor & Francis 10.4324/9780203003008 10.4324/9780203003008 7b3c7b10-5b1e-40b3-860e-c6dd5197f0bb 9780415357029;9780415511483;9781134248827;9781134248810;9781134248773 open access |
| institution |
OAPEN |
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DSpace |
| language |
English |
| description |
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
| title |
1005859.pdf |
| spellingShingle |
1005859.pdf |
| title_short |
1005859.pdf |
| title_full |
1005859.pdf |
| title_fullStr |
1005859.pdf |
| title_full_unstemmed |
1005859.pdf |
| title_sort |
1005859.pdf |
| publisher |
Taylor & Francis |
| publishDate |
2019 |
| url |
https://www.taylorfrancis.com/books/e/9781134248827 |
| _version_ |
1799945280656769024 |
