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oapen-20.500.12657-260262021-11-10T08:09:34Z Working the Phones Woodcock, Jamie Sociology Labour Trade Unions Cultural Studies Political Theory Digital Culture Ethnography Call Centres bic Book Industry Communication::J Society & social sciences::JH Sociology & anthropology::JHB Sociology::JHBL Sociology: work & labour *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. 2019-01-18 23:55 2018-12-01 23:55:55 2020-03-17 03:00:34 2020-04-01T10:57:35Z 2020-04-01T10:57:35Z 2016-11-20 book 1004059 OCN: 1100489809 9781786800145;9781786800152 http://library.oapen.org/handle/20.500.12657/26026 eng application/pdf n/a 1004059.pdf Pluto Press 10.2307/j.ctt1h64kww 102183 10.2307/j.ctt1h64kww e7b13f6b-a18c-4c0b-97b8-d1891104b9c4 b818ba9d-2dd9-4fd7-a364-7f305aef7ee9 9781786800145;9781786800152 Knowledge Unlatched (KU) 102183 KU Select 2018: HSS Backlist Books Knowledge Unlatched open access
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*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*
Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.
For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
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