Pietschmann_Optimierung.pdf
Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...
| Γλώσσα: | ger |
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| Έκδοση: |
Frank & Timme
2020
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