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oapen-20.500.12657-46838
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oapen-20.500.12657-468382021-02-16T01:49:52Z The Future of Service Post-COVID-19 Pandemic, Volume 1 Lee, Jungwoo Han, Spring H. Human Resource Management Business and Management, general Services Innovation and Technology Management COVID-19 Post-pandemic Service Industry Service Management Digital Transformation of the Service Sector Changes in the Nature of Services in the East Open access Personnel & human resources management Business & Management Hospitality & service industries bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJM Management & management techniques::KJMV Management of specific areas::KJMV2 Personnel & human resources management bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management bic Book Industry Communication::K Economics, finance, business & management::KN Industry & industrial studies::KNS Service industries This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate. 2021-02-15T10:21:23Z 2021-02-15T10:21:23Z 2021 book ONIX_20210215_9789813341265_37 https://library.oapen.org/handle/20.500.12657/46838 eng The ICT and Evolution of Work application/pdf n/a 2021_Book_TheFutureOfServicePost-COVID-1.pdf https://www.springer.com/9789813341265 Springer Nature Springer Singapore 10.1007/978-981-33-4126-5 10.1007/978-981-33-4126-5 6c6992af-b843-4f46-859c-f6e9998e40d5 1427b46a-0987-49ac-ab6f-6ebd060604ed Springer Singapore 225 [grantnumber unknown] Kyoto University open access
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OAPEN
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DSpace
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| language |
English
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| description |
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
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| title |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| spellingShingle |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| title_short |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| title_full |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| title_fullStr |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| title_full_unstemmed |
2021_Book_TheFutureOfServicePost-COVID-1.pdf
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| title_sort |
2021_book_thefutureofservicepost-covid-1.pdf
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| publisher |
Springer Nature
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| publishDate |
2021
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| url |
https://www.springer.com/9789813341265
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| _version_ |
1771297615794667520
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