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oapen-20.500.12657-507252021-10-06T02:44:15Z Modern Industrial Services West, Shaun Gaiardelli, Paolo Saccani, Nicola Open access Servitization strategies B2B services Services management Case studies Integrated services bic Book Industry Communication::K Economics, finance, business & management::KN Industry & industrial studies::KNS Service industries bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJQ Business mathematics & systems bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJM Management & management techniques::KJMV Management of specific areas This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. 2021-10-05T14:05:52Z 2021-10-05T14:05:52Z 2022 book ONIX_20211005_9783030805111_19 9783030805111 https://library.oapen.org/handle/20.500.12657/50725 eng Springer Texts in Business and Economics application/pdf n/a 978-3-030-80511-1.pdf https://www.springer.com/9783658345693 Springer Nature Springer 10.1007/978-3-030-80511-1 10.1007/978-3-030-80511-1 6c6992af-b843-4f46-859c-f6e9998e40d5 9783030805111 Springer 202 open access
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This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
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