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oapen-20.500.12657-548342022-06-01T02:58:28Z Proceedings of the 11th Toulon-Verona International Conference on Quality in Services Martin, Jacques MOLITERNI, ROCCO Economia Formazione Turismo Servizi sanitari Atti di convegno Open Access bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJC Business strategy bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJM Management & management techniques The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services. 2022-05-31T10:14:34Z 2022-05-31T10:14:34Z 2008 book ONIX_20220531_9788884538550_118 2704-5846 9788884538550 9788892738058 https://library.oapen.org/handle/20.500.12657/54834 eng Proceedings e report application/pdf n/a 9788884538550.pdf https://books.fupress.com/isbn/9788884538550 Firenze University Press 10.36253/978-88-8453-855-0 10.36253/978-88-8453-855-0 bf65d21a-78e5-4ba2-983a-dbfa90962870 9788884538550 9788892738058 44 888 Firenze open access
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The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.
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