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oapen-20.500.12657-639462023-07-15T02:46:58Z Innovative Priority Mechanisms in Service Operations Cui, Shiliang Wang, Zhongbin Yang, Luyi Service Operations Priority Queues Service Innovations Queue-scalping Referral priority program Service-position-trading Linesitting Dynamic priority policy Decision Making Applications to Service Systems Queueing Theory bic Book Industry Communication::K Economics, finance, business & management::KN Industry & industrial studies::KNS Service industries bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJM Management & management techniques::KJMV Management of specific areas bic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJT Operational research bic Book Industry Communication::K Economics, finance, business & management::KN Industry & industrial studies This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book. 2023-07-14T15:42:45Z 2023-07-14T15:42:45Z 2023 book ONIX_20230714_9783031308413_30 9783031308413 9783031308406 https://library.oapen.org/handle/20.500.12657/63946 eng SpringerBriefs in Service Science application/pdf n/a 978-3-031-30841-3.pdf https://link.springer.com/978-3-031-30841-3 Springer Nature Springer International Publishing 10.1007/978-3-031-30841-3 10.1007/978-3-031-30841-3 6c6992af-b843-4f46-859c-f6e9998e40d5 1edf7275-d11e-45ad-a038-9270d4ffa2e0 9783031308413 9783031308406 Springer International Publishing 139 Cham [...] University of California, Berkeley Foundation UC Berkeley Foundation open access
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This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
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