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oapen-20.500.12657-749942023-08-03T17:59:34Z Chapter Quality Culture and Innovation in Higher Education Togni, Fabio Higher Education Quality Assurance Quality Culture Stakeholders bic Book Industry Communication::J Society & social sciences The Quality Assurance history and, in general, the building of quality concept have accompanied the humanity history. With the advent of the production systems of the second and third Industrialisations Movement, this meant strengthening the control of products and services. With the end of the last century, more and more quality has affected processes and organisations as a whole. Today, Total Quality Management models cover all sectors of goods and services. Thus, also education systems can have great benefits from the spread of a Quality Culture. The essay aims to trace the history of TQM and shows how it also concerns formal and informal training. It also wants to show how the introduction of Quality Assurance Systems helps to create positive effects at both the micro, meso, macro and mega levels. 2023-08-03T15:10:32Z 2023-08-03T15:10:32Z 2023 chapter ONIX_20230803_9791221501513_190 2704-5781 9791221501513 https://library.oapen.org/handle/20.500.12657/74994 eng Studies on Adult Learning and Education application/pdf Attribution 4.0 International 9791221501513-08.pdf https://books.fupress.com/doi/capitoli/979-12-215-0151-3_8 Firenze University Press Re-thinking Adult Education Research. Beyond the Pandemic 10.36253/979-12-215-0151-3.08 10.36253/979-12-215-0151-3.08 bf65d21a-78e5-4ba2-983a-dbfa90962870 Re-thinking Adult Education Research. Beyond the Pandemic 40ccdf0d-67fb-4516-9b25-1d3354c0e0ba 9791221501513 16 10 Florence open access
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English
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The Quality Assurance history and, in general, the building of quality concept have accompanied the humanity history. With the advent of the production systems of the second and third Industrialisations Movement, this meant strengthening the control of products and services. With the end of the last century, more and more quality has affected processes and organisations as a whole. Today, Total Quality Management models cover all sectors of goods and services. Thus, also education systems can have great benefits from the spread of a Quality Culture. The essay aims to trace the history of TQM and shows how it also concerns formal and informal training. It also wants to show how the introduction of Quality Assurance Systems helps to create positive effects at both the micro, meso, macro and mega levels.
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9791221501513-08.pdf
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Firenze University Press
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2023
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https://books.fupress.com/doi/capitoli/979-12-215-0151-3_8
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1799945195332042752
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