Creating a balanced scorecard for a financial services organization /

• Main Authors: Makhijani, Naresh, Creelman, James (Author)
• Format: eBook
• Language: English
• Published: Singapore ; Hoboken, N.J. : John Wiley & Sons (Asia), 2011.
• Subjects: Financial services industry.; Financial risk management.; BUSINESS & ECONOMICS > Banks & Banking.; Electronic books.

How to tap the power of the balanced scorecard, for financial services organizations Designed to help financial services organizations build and implement the strategic management framework known as the balanced scorecard, Creating a Balanced Scorecard for a Financial Services Organization is the bo...

Table of Contents:

• Cover; Title Page; Copyright; Dedication; Introduction; Chapter 1: The Curse of Living in "Interesting Times," The Credit Crunch, and Other Challenges; Executive Summary; Introduction; The Impact of the Credit Crunch; Deregulation, Globalization, and Technology; The Collapse of Customer Loyalty; Scorecard Pioneers; Other Scorecard-Using Financial Services Companies; Conclusion; Chapter 2: Describing the Balanced Scorecard; Executive Summary; Introduction; The Scorecard's Origins; A Balanced Measurement System; The Emergence of the Strategy Map; The Strategy-Focused Organization.