APA (7th ed.) Citation

Flanagan, W. A. (2011). Understanding internet telephony and unified communications: Making VoIP and UC work for you. Wiley. https://doi.org/10.1002/9781118166048

Chicago Style (17th ed.) Citation

Flanagan, William A. Understanding Internet Telephony and Unified Communications: Making VoIP and UC Work for You. Hoboken, N.J.: Wiley, 2011. https://doi.org/10.1002/9781118166048.

MLA (8th ed.) Citation

Flanagan, William A. Understanding Internet Telephony and Unified Communications: Making VoIP and UC Work for You. Wiley, 2011. https://doi.org/10.1002/9781118166048.

Warning: These citations may not always be 100% accurate.