APA (7th ed.) Citation

Robson, K. (2012). Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. Wiley. https://doi.org/10.1002/9781119208358

Chicago Style (17th ed.) Citation

Robson, Kevin. Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. New York: Wiley, 2012. https://doi.org/10.1002/9781119208358.

MLA (8th ed.) Citation

Robson, Kevin. Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. Wiley, 2012. https://doi.org/10.1002/9781119208358.

Warning: These citations may not always be 100% accurate.