Παραπομπή σε μορφή APA (7η εκδ.)

Robson, K. (2012). Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. Wiley. https://doi.org/10.1002/9781119208358

Παραπομπή σε μορφή Chicago (17η εκδ.)

Robson, Kevin. Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. New York: Wiley, 2012. https://doi.org/10.1002/9781119208358.

Παραπομπή σε μορφή MLA (8th εκδ.)

Robson, Kevin. Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage. Wiley, 2012. https://doi.org/10.1002/9781119208358.