Measurement madness : recognizing and avoiding the pitfalls of performance management /

• Άλλοι συγγραφείς: Gray, Dina, Micheli, Pietro, 1978-, Pavlov, Andrey, 1981-
• Μορφή: Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Chichester, West Sussex : Wiley, 2014.
• Θέματα: Performance > Management.; Performance > Measurement.; BUSINESS & ECONOMICS > Accounting > Managerial.; Electronic books.

"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a we...

Πίνακας περιεχομένων:

• Introduction. The Road to Insanity
• Performance and Measurement
• Performance Measurement. Measurement for Measurement's Sake
• All I Need is the Right Measure!
• Comparing Performance
• Performance Management. Target Turmoil
• Gaming and Cheating
• Hoping for A Whilst Rewarding B
• Failing Rewards and Rewarding Failure
• Conclusions. Will Measurement Madness Ever be Cured?