Maximizing the value of consulting : a guide for internal and external consultants /
"Provide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by t...
| Κύριος συγγραφέας: | |
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| Άλλοι συγγραφείς: | , |
| Μορφή: | Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Hoboken :
Wiley,
2015.
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| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments; Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance of Internal and External Consulting; Trends in Internal and External Consulting; Key Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your Methodology; Managing the Project; Structuring Consulting Processes
- Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts; Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional Management System; Positioning Business Partner Role; Executing Effective Marketing and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling Costs; Managing Suppliers for Value
- Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter 6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation of the Process; Applications; Application of the ROI Process: A Case Study
- Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives; Application Objectives; Impact Objectives; Return on Investment Objectives; Importance of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business; Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan
- ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests; Measuring with Simulation; Using Observation; Using Action Plans; Using Performance Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction, Level 1; The Importance of Measuring Learning, Level 2
