Loeffler, B., & Church, B. T. (2015). The experience: The 5 principles of Disney service and relationship excellence. Wiley. https://doi.org/10.1002/9781119153795
Παραπομπή σε μορφή Chicago (17η εκδ.)Loeffler, Bruce, και Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Hoboken, New Jersey: Wiley, 2015. https://doi.org/10.1002/9781119153795.
Παραπομπή σε μορφή MLA (8th εκδ.)Loeffler, Bruce, και Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Wiley, 2015. https://doi.org/10.1002/9781119153795.
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