APA (7th ed.) Citation

Loeffler, B., & Church, B. T. (2015). The experience: The 5 principles of Disney service and relationship excellence. Wiley. https://doi.org/10.1002/9781119153795

Chicago Style (17th ed.) Citation

Loeffler, Bruce, and Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Hoboken, New Jersey: Wiley, 2015. https://doi.org/10.1002/9781119153795.

MLA (8th ed.) Citation

Loeffler, Bruce, and Brian T. Church. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Wiley, 2015. https://doi.org/10.1002/9781119153795.