Showing 1 - 20 results of 33 for search '', query time: 0.05s Refine Results
  1. 1
    Beyond the familiar : long-term growth through customer focus and innovation /
    by Barwise, Patrick, Meehan, Seán
    Published 2011
    Full Text via HEAL-Link
    eBook
  2. 2
    Building great customer experiences /
    by Shaw, Colin
    Published 2005
    Book
  3. 3
    Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
    by Blunt, Carolyn, 1976-
    Published 2013
    Full Text via HEAL-Link
    eBook
  4. 4
    Design like Apple : seven principles for creating insanely great products, services, and experiences /
    by Edson, John, 1966-
    Published 2012
    Full Text via HEAL-Link
    eBook
  5. 5
    Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
    by Weinman, Joe, 1958-
    Published 2015
    Full Text via HEAL-Link
    eBook
  6. 6
    The experience : the 5 principles of Disney service and relationship excellence /
    by Loeffler, Bruce, Church, Brian T.
    Published 2015
    Full Text via HEAL-Link
    eBook
  7. 7
    Fabeld service : ordinary acts, extraordinary outcomes /
    by Sanders, Betsy
    Published 1995
    Book
  8. 8
    Implementing CRM : from technology to knowledge /
    by Finnegan, David Jesse
    Published 2007
    Book
  9. 9
    Juran's quality control handbook.
    Published 1988
    Book
  10. 10
    Managing service level quality across wireless and fixed networks /
    by Massam, Peter
    Published 2003
    Get full text
    eBook
  11. 11
    Manufacturing management : principles and systems.
    Published 1995
    Book
  12. 12
    Marketing εστιατορίου : Για ποιούς λόγους φεύγουν οι πελάτες και δεν ξανάρχονται... και τι μπορείτε να κάνετε γι'αυτό /
    Book
  13. 13
    Meeting customer needs /
    by Smith, Ian
    Published 2003
    Book
  14. 14
    QoS enabled networks : tools and foundations /
    Published 2010
    Full Text via HEAL-Link
    eBook
  15. 15
    Quality of service : making it really work.
    Published 1994
    Book
  16. 16
    Quality services and experiences in hospitality and tourism /
    Published 2018
    Full Text via HEAL-Link
    eBook
  17. 17
    Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world /
    by Niemeier, Stefan, 1973-
    Published 2013
    Full Text via HEAL-Link
    eBook
  18. 18
    ROI of $ocial media : how to improve the return on your social marketing investment /
    by Powell, Guy R.
    Published 2011
    Full Text via HEAL-Link
    eBook
  19. 19
    Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage.
    by Robson, Kevin
    Published 2012
    Full Text via HEAL-Link
    eBook
  20. 20
    Service design for business : a practical guide to optimizing the customer experience /
    Full Text via HEAL-Link
    eBook
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