Showing 1 - 2 results of 2 for search 'Muñoz-Seca, Beatriz', query time: 0.01s Refine Results
  1. 1
    How to Get Things Right A Guide to Finding and Fixing Service Delivery Problems /
    Full Text via HEAL-Link
    Electronic eBook
  2. 2
    How to Make Things Happen A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy /
    by Muñoz-Seca, Beatriz
    Published 2017
    Full Text via HEAL-Link
    Electronic eBook
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