ISO 9000 and the service sector a critical interpretation of the 1994 revisions

• Main Author: Lamptecht, James L.
• Format: Book
• Language: English
• Published: Milwaukee, Wisconsin ASQC Quality Press 1994
• Subjects: Πρότυπα; Ποιοτικός έλεγχος
• Physical Description: xxi, 265 p. 24 cm
• ISBN: 0873893131