APA (7th ed.) Citation

McKenna, R. (2002). Total access: Giving customers what they want in any anytime, anywhere world. Harvard Business School Press.

Chicago Style (17th ed.) Citation

McKenna, Regis. Total Access: Giving Customers What They Want in Any Anytime, Anywhere World. Boston [Massachusetts]: Harvard Business School Press, 2002.

MLA (8th ed.) Citation

McKenna, Regis. Total Access: Giving Customers What They Want in Any Anytime, Anywhere World. Harvard Business School Press, 2002.

Warning: These citations may not always be 100% accurate.