Total access : giving customers what they want in any anytime, anywhere world /

• Main Author: McKenna, Regis (συγγραφέας)
• Format: Book
• Language: English
• Published: Boston [Massachusetts] : Harvard Business School Press, 2002.
• Subjects: Πελατειακές σχέσεις; Εξυπηρέτηση πελατών
• Physical Description: xv, 252 σ. ; 24 εκ.
• ISBN: 1578512441