APA (7th ed.) Citation

Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. Oxford ; Boston: Butterworth-Heinemann, 1995.

MLA (8th ed.) Citation

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. Butterworth-Heinemann, 1995.