Παραπομπή σε μορφή APA (7η εκδ.)

McGraw-Hill, Edvardsson, B., Ovretveit, J., & Thomasson, B. (1994). Quality of service: Making it really work. McGraw-Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

McGraw-Hill, Bo Edvardsson, John Ovretveit, και Bertill Thomasson. Quality of Service: Making It Really Work. London: McGraw-Hill, 1994.

Παραπομπή σε μορφή MLA (8th εκδ.)

McGraw-Hill, et al. Quality of Service: Making It Really Work. McGraw-Hill, 1994.