APA (7th ed.) Citation

McGraw-Hill, Edvardsson, B., Ovretveit, J., & Thomasson, B. (1994). Quality of service: Making it really work. McGraw-Hill.

Chicago Style (17th ed.) Citation

McGraw-Hill, Bo Edvardsson, John Ovretveit, and Bertill Thomasson. Quality of Service: Making It Really Work. London: McGraw-Hill, 1994.

MLA (8th ed.) Citation

McGraw-Hill, et al. Quality of Service: Making It Really Work. McGraw-Hill, 1994.