|
|
|
|
LEADER |
01723nam a2200409 a 4500 |
001 |
GR-Patra2499 |
008 |
991022s enk b 000 b eng d |
020 |
|
|
|a 0077079493
|
040 |
|
|
|a GrPaTEI
|b gre
|c GR-PaULI
|
245 |
0 |
0 |
|a Quality of service :
|b making it really work.
|
260 |
|
|
|a London :
|b McGraw-Hill,
|c c1994
|
300 |
|
|
|a xvii, 293σ. :
|b πίν.
|
490 |
1 |
|
|a Quality in action / Dale, Barrie
|
504 |
|
|
|a Περιλαμβάνει βιβλιογραφικές παραπομπές
|
650 |
|
0 |
|a Customer services
|
650 |
|
0 |
|a Management
|
650 |
|
0 |
|a Quality control
|
650 |
|
0 |
|a SERVICE INDUSTRIES
|
650 |
|
0 |
|a Total quality management
|
650 |
|
4 |
|a ΔΙΟΙΚΗΣΗ ΚΑΙ ΟΡΓΑΝΩΣΗ
|
650 |
|
4 |
|a ΕΛΕΓΧΟΣ ΠΟΙΟΤΗΤΑΣ
|
650 |
|
4 |
|a ΕΞΥΠΗΡΕΤΗΣΗ
|
650 |
|
4 |
|a ΕΞΥΠΗΡΕΤΗΣΗ ΚΑΤΑΝΑΛΩΤΗ
|
650 |
|
4 |
|a ΟΛΙΚΗ ΠΟΙΟΤΗΤΑ
|
650 |
|
4 |
|a ΠΟΙΟΤΗΤΑ
|
650 |
|
4 |
|a ΥΠΗΡΕΣΙΕΣ ΕΞΥΠΗΡΕΤΗΣΗΣ
|
653 |
|
|
|a ΕΞΥΠΗΡΕΤΗΣΗ ΚΑΤΑΝΑΛΩΤΗ - ΠΟΙΟΤΗΤΑ
|
700 |
1 |
|
|a Edvardsson, Bo
|
700 |
1 |
|
|a Ovretveit, John
|
700 |
1 |
|
|a Thomasson, Bertill
|
710 |
0 |
|
|a McGraw-Hill
|
830 |
|
0 |
|1 00111768
|1 2001
|a Quality in action
|
942 |
|
|
|2 ddc
|
952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_562000000000000_EDV
|7 0
|9 284300
|a LISK
|b LISK
|c BSC
|d 2021-01-17
|e 24
|f 0
|g 0.00
|l 0
|o 658.562 EDV
|p 9241007654
|r 2021-01-17 00:00:00
|t 1
|w 2021-01-17
|y BK15
|x 19991024 0 1
|x GrPaTEI
|
952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_562000000000000_EDV
|7 0
|9 284301
|a LISK
|b LISK
|c BSC
|d 2021-01-17
|e 24
|f 0
|g 0.00
|l 0
|o 658.562 EDV
|p 9241007655
|r 2021-01-17 00:00:00
|t 1
|w 2021-01-17
|y BK15
|x 19991024 0 1
|x GrPaTEI
|
971 |
|
|
|a .b26500012
|b 15-04-20
|c 23-09-16
|
999 |
|
|
|c 165471
|d 165471
|