Παραπομπή σε μορφή APA (7η εκδ.)

Foss, B., & Stone, M. (2001). Successful customer relationship marketing: New thinking, new strategies, new tools for getting closer to your customers. Kogan Page.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Foss, Bryan, και Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page, 2001.

Παραπομπή σε μορφή MLA (8th εκδ.)

Foss, Bryan, και Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. Kogan Page, 2001.