Foss, B., & Stone, M. (2001). Successful customer relationship marketing: New thinking, new strategies, new tools for getting closer to your customers. Kogan Page.
Chicago Style (17th ed.) CitationFoss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page, 2001.
MLA (8th ed.) CitationFoss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. Kogan Page, 2001.
Warning: These citations may not always be 100% accurate.
