Παραπομπή σε μορφή APA (7η εκδ.)

Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer Science+Business Media, LLC.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Grigoroudis, Evangelos, και Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Boston, MA: Springer Science+Business Media, LLC, 2010.

Παραπομπή σε μορφή MLA (8th εκδ.)

Grigoroudis, Evangelos, και Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer Science+Business Media, LLC, 2010.