APA (7th ed.) Citation

Grigoroudis, E., & Siskos, Y. (2010). Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer Science+Business Media, LLC.

Chicago Style (17th ed.) Citation

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Boston, MA: Springer Science+Business Media, LLC, 2010.

MLA (8th ed.) Citation

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. Springer Science+Business Media, LLC, 2010.