Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
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| Corporate Author: | |
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| Format: | Electronic Kit Book |
| Language: | English |
| Published: |
Boston, MA
Springer Science+Business Media, LLC
2010
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| Series: | International Series in Operations Research & Management Science
139 |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
