Handbook of Service Science

• Corporate Author: SpringerLink (Online service)
• Other Authors: Maglio, Paul P. (Editor), Kieliszewski, Cheryl A. (Editor), Spohrer, James C. (Editor)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US : Imprint: Springer, 2010.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Business.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer science.; Business and Management.; Operation Research/Decision Theory.; IT in Business.; Management of Computing and Information Systems.

Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service in...