Handbook of Service Science

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Maglio, Paul P. (Επιμελητής έκδοσης), Kieliszewski, Cheryl A. (Επιμελητής έκδοσης), Spohrer, James C. (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Boston, MA : Springer US : Imprint: Springer, 2010.
• Σειρά: Service Science: Research and Innovations in the Service Economy,
• Θέματα: Business.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer science.; Business and Management.; Operation Research/Decision Theory.; IT in Business.; Management of Computing and Information Systems.

Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service in...

Πίνακας περιεχομένων:

• Context: Origins
• Revisiting “Where Does the Customer Fit in a Service Operation?”
• The Service Profit Chain
• Winning the Service Game
• Customer Equity
• Service Worldsservice worlds
• Context: Theory
• The Unified Service Theory
• Advancing Service Scienceservice science with Service-Dominant Logicservice-dominant logic
• Toward a Science of Service Systems
• Research and Practice: Design
• Technology’s Impact on the Gaps Model of Service Quality
• Seven Contexts for Service System Design
• Business Architectures for the Design of Enterprise Service Systems
• A Service Practice Approach
• Research and Practice: Operations
• The Neglect of Service Scienceservice science in the Operations Management Field
• Death Spirals and Virtuous Cycles
• Service Scienceservice science
• Service Engineering
• Research and Practice: Delivery
• The Industrializationindustrialization of Information Services
• Workforce Analytics for the Services Economy
• Understanding Complex Product and Service Delivery Systems
• A Formal Model of Service Delivery
• Research and Practice: Innovation
• ServiceInnovationinnovation
• InnovationInnovation in Services and EntrepreneurshipEntrepreneurship
• Service Innovationservice innovation and Customer Co-development
• Advancing Services Innovation service innovation
• What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?
• Future
• The Future of Service Is Long Overdue
• The Evolution and Future of Service
• Trading zones, Normative Scenarios, and Service Scienceservice science
• The Cambridge-IBM SSMESSME White Paper Revisited
• Service Scienceservice science , Management, and Engineering SSME (SSME) in Japan
• Innovationinnovation and Skills.