Service Systems Implementation

• Corporate Author: SpringerLink (Online service)
• Other Authors: Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2011.
• Edition: 1.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-o...