Service Systems Implementation

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Demirkan, Haluk (Επιμελητής έκδοσης), Spohrer, James C. (Επιμελητής έκδοσης), Krishna, Vikas (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Boston, MA : Springer US, 2011.
• Έκδοση: 1.
• Σειρά: Service Science: Research and Innovations in the Service Economy,
• Θέματα: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-o...

Πίνακας περιεχομένων:

• Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service
• Intelligent Document Gateway - A Service System Case Study and Analysis
• A Framework for the Design of Service Systems
• Surviving Nuclear Winter - Towards a Service-Led Business
• Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing
• Theory of Constraints for Services: Past, Present, and Future
• An assessment tool for establishing Infrastructure as a Service Capability Maturity
• Customer-Provider Strategic Alignment: A Maturity Model
• CIO in a Service Economy
• Service Productivity: How to Measure and Improve It?
• Value Co-Creation from the Consumer Perspective
• Metrics that Matter - Measuring and Improving the Value of Service
• Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector
• Measurement In Service Businesses: Challenges and Future Directions
• An Integrated View of Service Innovation in Service Networks
• A Service Systems Perspective of E-government Development
• Predictive Systems for Customer Interactions.