Service Management The New Paradigm in Retailing /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Kandampully, Jay (Editor)
• Format: Electronic eBook
• Language: English
• Published: New York, NY : Springer New York, 2012.
• Subjects: Business.; Marketing.; Management.; Production management.; Business and Management.; Operations Management.

“Great retailers are great at service.  No exceptions.  This book offers a wealth of insight into delivering excellent retail service.”    ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University   &q...