Spinning Up ServiceNow IT Service Managers' Guide to Successful User Adoption /

• Main Author: Kahlout, Gabriele (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berkeley, CA : Apress : Imprint: Apress, 2017.
• Subjects: Business.; Management information systems.; Special purpose computers.; Business and Management.; Business IT Infrastructure.; Special Purpose and Application-Based Systems.

This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeer...

Table of Contents:

• Part I: ITSM in the Real World
• Chapter 1: Pragmatic or Tragic ITSM
• Chapter 2: Innovators' ITSM Strategy
• Part II: Essentials
• Chapter 3: User Access
• Chapter 4: Email Support
• Chapter 5: Elegant Notifications
• Chapter 6: Request Portal
• Chapter 7: Reporting
• Part III: After Go-Live
• Chapter 8: Customization Process
• Chapter 9: Confidentiality
• Chapter 10: Fluid Collaboration
• Chapter 11: More Customization Examples
• Chapter 12: ServiceNow Jargon
• Part IV: Appendices
• Chapter 13: Appendix A: Checks and Monitors
• Chapter 14: Appendix B: Access Requirements
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