Service Design and Service Thinking in Healthcare and Hospital Management Theory, Concepts, Practice /

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Pfannstiel, Mario A. (Επιμελητής έκδοσης, http://id.loc.gov/vocabulary/relators/edt), Rasche, Christoph (Επιμελητής έκδοσης, http://id.loc.gov/vocabulary/relators/edt)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Springer, 2019.
• Έκδοση: 1st ed. 2019.
• Θέματα: Health care management.; Health services administration.; Public health.; Health economics.; Service industries.; Health Care Management.; Public Health.; Health Economics.; Services.

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers a...