Service Design and Service Thinking in Healthcare and Hospital Management Theory, Concepts, Practice /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Pfannstiel, Mario A. (Editor, http://id.loc.gov/vocabulary/relators/edt), Rasche, Christoph (Editor, http://id.loc.gov/vocabulary/relators/edt)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
• Edition: 1st ed. 2019.
• Subjects: Health care management.; Health services administration.; Public health.; Health economics.; Service industries.; Health Care Management.; Public Health.; Health Economics.; Services.

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers a...