The New Luxury Experience Creating the Ultimate Customer Experience /

• Main Author: Batat, Wided (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
• Edition: 1st ed. 2019.
• Series: Management for Professionals,
• Subjects: Luxury goods industry.; Customer relations-Management.; Motivation research (Marketing).; Internet marketing.; Luxury.; Customer Relationship Management.; Consumer Behavior.; Online Marketing/Social Media.

This professional book introduces marketing and luxury brand professionals to a new definition of luxury and the art of designing the ultimate luxury experience in both the physical space (e.g., in-store, hotel, restaurant) and the digital space (e.g., social media, website, e-commerce). Specificall...