The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

• Corporate Author: SpringerLink (Online service)
• Other Authors: Guy, Mary E. (Editor, http://id.loc.gov/vocabulary/relators/edt), Mastracci, Sharon H. (Editor, http://id.loc.gov/vocabulary/relators/edt), Yang, Seung-Bum (Editor, http://id.loc.gov/vocabulary/relators/edt)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019.
• Edition: 1st ed. 2019.
• Subjects: Public administration.; Public policy.; Political science.; Comparative politics.; Public Administration.; Public Policy.; Governance and Government.; Comparative Politics.

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously u...

Table of Contents:

• 1. Introduction: Why Emotional Labor Matters in Public Service
• 2. Thinking Globally About the Public Service Work Experience
• 3: Trending Interconnectedness: The Value of Comparative Analysis
• 4. Understanding Emotional Labor at the Individual Level
• 5. Understanding Emotional Labor at the Organizational Level
• 6. Understanding Emotional Labor at the Cultural Level
• 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters
• 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance
• 9. Australia
• 10. Bolivia
• 11. China
• 12. India
• 13. South Korea
• 14. Pakistan
• 15. Philippines
• 16. Rwanda
• 17. Taiwan
• 18. Thailand
• 19. United Kingdom
• 20. United States
• 21. Looking for Patterns Across Nations
• 22. From Data Dashboards to Human Hearts
• 23. Looking Forward: Adjusting to the New Paradigm
• 24. From Measuring Results to Managing Relationships.