Managing Consumer Services Factory or Theater? /

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Baglieri, Enzo (Επιμελητής έκδοσης), Karmarkar, Uday (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Springer, 2014.
• Θέματα: Business.; Production management.; Information technology.; Business > Data processing.; Sales management.; Service industries.; Business and Management.; Services.; Sales/Distribution.; Operations Management.; IT in Business.

This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fun...