Fuzzy Classification of Online Customers
This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acqu...
Κύριος συγγραφέας: | |
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Cham :
Springer International Publishing : Imprint: Springer,
2015.
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Σειρά: | Fuzzy Management Methods,
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Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Introduction
- Fuzzy Set Theory
- Relational Databases and Fuzzy Classification
- Customer Relationship Management
- Fuzzy Customer Classes
- Fuzzy Classification Applied to Online Shops
- fCQL Toolkit
- Conclusion.