|
|
|
|
| LEADER |
02880nam a22005055i 4500 |
| 001 |
978-3-319-19938-2 |
| 003 |
DE-He213 |
| 005 |
20151204185041.0 |
| 007 |
cr nn 008mamaa |
| 008 |
150717s2016 gw | s |||| 0|eng d |
| 020 |
|
|
|a 9783319199382
|9 978-3-319-19938-2
|
| 024 |
7 |
|
|a 10.1007/978-3-319-19938-2
|2 doi
|
| 040 |
|
|
|d GrThAP
|
| 050 |
|
4 |
|a HG1-HG9999
|
| 072 |
|
7 |
|a KFF
|2 bicssc
|
| 072 |
|
7 |
|a BUS027000
|2 bisacsh
|
| 082 |
0 |
4 |
|a 332
|2 23
|
| 100 |
1 |
|
|a Auge-Dickhut, Stefanie.
|e author.
|
| 245 |
1 |
0 |
|a Customer Value Generation in Banking
|h [electronic resource] :
|b The Zurich Model of Customer-Centricity /
|c by Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau.
|
| 264 |
|
1 |
|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2016.
|
| 300 |
|
|
|a XXII, 195 p. 53 illus., 35 illus. in color.
|b online resource.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 347 |
|
|
|a text file
|b PDF
|2 rda
|
| 490 |
1 |
|
|a Management for Professionals,
|x 2192-8096
|
| 505 |
0 |
|
|a New Rules: The Drivers of Future-Viable Banking -- From Classic Business Models to a Customer-Centred Banking Architecture -- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz) -- Guidelines for Future-Viable Business Models.
|
| 520 |
|
|
|a The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture’ enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.
|
| 650 |
|
0 |
|a Finance.
|
| 650 |
|
0 |
|a Corporate governance.
|
| 650 |
|
0 |
|a Organization.
|
| 650 |
|
0 |
|a Planning.
|
| 650 |
1 |
4 |
|a Finance.
|
| 650 |
2 |
4 |
|a Finance, general.
|
| 650 |
2 |
4 |
|a Corporate Governance.
|
| 650 |
2 |
4 |
|a Organization.
|
| 700 |
1 |
|
|a Koye, Bernhard.
|e author.
|
| 700 |
1 |
|
|a Liebetrau, Axel.
|e author.
|
| 710 |
2 |
|
|a SpringerLink (Online service)
|
| 773 |
0 |
|
|t Springer eBooks
|
| 776 |
0 |
8 |
|i Printed edition:
|z 9783319199375
|
| 830 |
|
0 |
|a Management for Professionals,
|x 2192-8096
|
| 856 |
4 |
0 |
|u http://dx.doi.org/10.1007/978-3-319-19938-2
|z Full Text via HEAL-Link
|
| 912 |
|
|
|a ZDB-2-ECF
|
| 950 |
|
|
|a Economics and Finance (Springer-41170)
|
