Outsourcing and Offshoring Business Services

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Willcocks, Leslie P. (Επιμελητής έκδοσης), Lacity, Mary C. (Επιμελητής έκδοσης), Sauer, Chris (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2017.
• Θέματα: Business.; Customer relations > Management.; Management information systems.; Call centers.; Business and Management.; Business IT Infrastructure.; Business Information Systems.; Call Center/Customer Service.; Software Management.; Customer Relationship Management.

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsour...