Outsourcing and Offshoring Business Services

• Corporate Author: SpringerLink (Online service)
• Other Authors: Willcocks, Leslie P. (Editor), Lacity, Mary C. (Editor), Sauer, Chris (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2017.
• Subjects: Business.; Customer relations > Management.; Management information systems.; Call centers.; Business and Management.; Business IT Infrastructure.; Business Information Systems.; Call Center/Customer Service.; Software Management.; Customer Relationship Management.

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsour...