Outsourcing and Offshoring Business Services

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Willcocks, Leslie P. (Επιμελητής έκδοσης), Lacity, Mary C. (Επιμελητής έκδοσης), Sauer, Chris (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2017.
• Θέματα: Business.; Customer relations > Management.; Management information systems.; Call centers.; Business and Management.; Business IT Infrastructure.; Business Information Systems.; Call Center/Customer Service.; Software Management.; Customer Relationship Management.

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsour...

Πίνακας περιεχομένων:

• Chapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer
• Part I. Theoretical Perspectives
• Chapter 2. Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng
• Chapter 3. The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard
• Chapter 4: Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan
• Part II. From Outsourcing to Offshoring and Business Process Outsourcing
• Chapter 5. Norm development in outsourcing relationships; Thomas Kern and Keith Blois
• Chapter 6. Organizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann
• Chapter 7: How do IT outsourcing vendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa
• Chapter 8. Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao
• Chapter 9. A Dynamic Model of Offshore Software Development; Jason Dedrick, Erran Carmel, Kenneth L Kraemer
• Chapter 10. Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan
• Chapter 11. Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks
• Chapter 12. Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman
• Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm
• Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan. .