Zero Outage Putting ICT Quality First in the Digital Era /

• Main Authors: Kasulke, Stephan (Author), Bensch, Jasmin (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2017.
• Series: Management for Professionals,
• Subjects: Business.; Management information systems.; Industrial management.; Business and Management.; Business Process Management.; Information Systems Applications (incl. Internet).; Business IT Infrastructure.

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to e...