How to Make Things Happen A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy /
This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and take advantage of the efficiency that technology and algorithms offer. Why do so...
| Κύριος συγγραφέας: | |
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| Συγγραφή απο Οργανισμό/Αρχή: | |
| Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Cham :
Springer International Publishing : Imprint: Palgrave Macmillan,
2017.
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| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Chapter1 A scenario and the fascinating world of operations
- Chapter2 Basic ideas behind SPDM
- Chapter3 the mission, essence and flame red
- Chapter4 You have to walk the streets
- Chapter5 Cost-cutting does not lead to efficiency
- Chapter6 The main thing is not knowing what you know
- Chapter7 We work with brainpower, not manpower
- Chapter 8 Industrialization of service in order to unlock brainpower capacity
- Chapter9 Converting blocking factors into value-adding elements
- Chapter10 Making ideas happen
- Chapter11 One thousand $1,000 improvements
- Chapter12 Quality is a chorus girl cast as a prima donna
- Chapter13 Have you looked to see what is in your refrigerator yet
- Chapter14 Happy people are more productive
- Chapter15 The hallmark of mediocre managers is hiring people worse than they are
- Chapter16 Asking the right question at the right time.-.
